Survey by Qualaroo

Ordering

How do I create an account?

To setup an account click here.

How do I add items in the basket?

To add an item to your shopping cart, enter the quantity you want and click the "Add to Cart" button. Your shopping cart will be updated automatically. To see what is in your shopping cart, click on "Shopping Cart" at the top of the page. When you're ready to purchase, click on "Shopping Cart" and then click "Proceed to Secure Checkout"

Help I can't log in...

When logging in please make sure you are using the email that you initially created the account with. In addition, if you are uncertain of the password you have used click here to have it mailed too you. If you are still having problems please call us at 800-9-MJTRIM during normal business hours and a customer agent will gladly help you with your order.

What form of payment do you accept?

We currently accept payment via Visa/MasterCard/American Express. You can also pay by Personal Check and Money Order please call one of your service agents for more information. There is a 7 day waiting period for funds over $100.00 to be cleared by our financial institution for all order paid by personal check.

Who can purchase from M&J Trimming?

www.Mjtrim.com is open to anyone wishing to purchase great quality trim. If you are business or looking to purchase in quantity and would like more information please click here.

Do you offer discounts?

From time to time, we offer special promotions. Please check the homepage for our current promotion.

Do you sell wholesale?

Yes! For more information, click here. To contact us regarding wholesale click here

Will I be charged sales tax?

Only New York State and New Jersey customers will be charged sales tax. If you reside in New York State and have a valid resale certificate, please fax it to 212-704-8092 with your order.

I live outside the US...

If you are outside the U.S., please follow these steps to place an order.

  1. Add items to your Shopping Cart
    • Your printed shopping cart
    • Name and Billing address
    • Shipping address
    • E-mail address
    • Phone number
    • Credit Card number and Expiration Date
  2. Print out your shopping cart
  3. Fax the following information to +1-212-204-9771

If you are unable to fax your information, you can email it toAlicia@mjtrim.com.

I need to modify or cancel my order…

Please call customer service at 800-9MJTRIM as early as possible during normal business hours to make changes to your order. Emailing requests will not guarantee modifications.

I forgot my password…

To reset your password click here. You must provide the email address you used when you initially set up your account.

How do I update my account information?

You now can update your account information by going to "My Account." Once logged in you will be able to update your shipping, billing and credit card information.

I received an ERROR while checking out

Make sure your billing address matches exactly to your credit card/bank info. Check the street number and zip code. If you still are having trouble, we suggest you call your credit card company/bank and ask them what address they have for you on file. When entering in your credit card number, do not add any spaces. If you are still having problems please call us at 800-9MJTRIM during normal business hours.

I didn’t get confirmation after clicking "Purchase"

Only hit the "Purchase" button once. There is a chance that multiple "clicks" will charge your credit card several times. If you do not get an order confirmation page or email, please call us at 800-9MJTRIM to confirm your order.

Can I send you my Credit Card Information in an Email?

For your safety, please never send your credit card information through an email.

Contact Info

How can I contact you?

Telephone: 800-9MJTRIM or 212-204-9595
Fax: 212-704-8092
Email: info@mjtrim.com
Monday - Friday 9:00 AM - 6:00 PM


Mailing Address:
Attn: Customer Service Web Department
1008 6th Avenue
New York, New York 10018

Store Location and Hours?

  • Our Retail Store is Located at:
  • 1008 6th Avenue (between 37th and 38th Streets)
  • New York, New York 10018
  • Store Hours Mon - Fri: 9:00 AM - 7:00 PM
  • Saturday: 10:00 AM - 6:00 PM
  • Sunday: 11:00 AM - 6:00 PM
  • Telephone: 212-391-6200

Company Info

Click here to be learn more about M&J Trimming

Products

How do I tell the size/color of an item?

We make every effort to accurately describe our products. If you do not see the size, color, of an item then please email info@mjtrim.com with the item number and a customer service agent will get back to you within 24 hours. Please click here for a printable size chart. The chart provides size information for Rhinestones, Buttons, Ribbon sizing and ruler with millimeter to inch conversion.

Do you carry this item?

The best way to determine if we carry an item is to enter a search term into the search box on our website. This will show you all the items we carry with that description

If you cannot find an item you are looking for on our site, please email us at info@mjtrim.com. Please provide as much information as possible including pictures and be descriptive. A customer service agent will get back to you as soon as possible.

Do you have a printed catalog?

At this time we do not have a printed catalog. As soon as it is available it will be posted on www.mjtrim.com.

I want to order in bulk..

Please visit the wholesale page for more information. Click here to be taken to the wholesale page.

What are color cards?

As a courtesy we offer our customers color cards to reference varies colors and sizes, of items we carry. To see and purchase color cards please see list below:

Click here for Rhinestone Color Card.
Click here for Velvet Ribbon Color Card.
Click here for 1/8” Ultra Suede Tape Color Card.
Click here for Faux Suede Lacing Color Card.
Click here for 1/8” Faux Leather Tape.

Custom color cards can be created for certain items. Prices and lead-time will vary depending on complexity of items requested. For more information, please email info@mjtrim.com with your requirements.

Custom Productions?

We offer a wide variety of custom productions. For example custom printing on ribbons (business logo, business cards, custom designed logo). We can also create custom ribbons with your choice of color patterns and sizes. Please note there are minimum on certain custom orders and lead-time will vary depending on production requirements. For more information please email info@mjtrim.com.

Can I use your images on my website?

Please do not use our images without approval. If you would like to use our images email info@mjtrim.com with a detailed description on how you will be using them.

Copyright Information:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of M&J Trimming or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of MJTrim.com and protected by U.S. and international copyright laws. All software used on this site is the property of MJTrim.com or its software suppliers and protected by United States and international copyright laws.

Computer Settings

For optimal viewing please make sure, you have an updated graphics card. Best viewed with IE explorer 6.0 or higher at a resolution of 1280x768

Shipping

How long will it take to get my order?

All orders are shipped in the order they are received. The shipping cut-off time is 2:30pm EST. Orders placed after this time will be processed the next business day.

Most orders ship within 24-48 hours excluding weekends and holidays. Your ship time will vary depending on complexity of the order placed. If you need a rush delivery, (i.e. guaranteed next day or Saturday delivery) please call us at 800-9MJTRIM to place your order with an Account Executive.

USPS First Class Mail Arrives 5 - 15 days once shipped.
UPS Ground Arrives 1- 10 days once shipped.
UPS 3 Day Air Arrives in 3 business days once shipped.
UPS 2nd Day Air Arrives in 2 business days once shipped.
UPS Next Day Air Arrives next business day once shipped.

Note: UPS does not deliver on Saturday (unless requested) or Sunday. For example, if we ship on Friday, then the Next business day is the following Monday.

Neither M&J Trimming nor our shipping carriers guarantee delivery times.
M&J Trimming reserves the right to hold any order for suspected fraud. Affected customers will be notified by M&J Trimming Customer Service.

What shipping methods do you offer?

USPS First Class Mail Arrives 5 - 15 days once shipped.
UPS Ground Arrives 1- 10 days once shipped.
UPS 3 Day Air Arrives in 3 business days once shipped.
UPS 2nd Day Air Arrives in 2 business days once shipped.
UPS Next Day Air Arrives next business day once shipped.
UPS Saturday Delivery Available when ordering on Friday (Additional Charges Apply)
FedEx International For shipping outside the U.S Only (including U.S. Virgin Island)
US Mail Arrives in 7-15 days once shipped. (no tracking number provided)
APO & FPO We currently do not ship to APO or FPO Addresses.
Hawaii, Puerto Rico and Alaska Shipments For theses destinations you must choose either 2nd Day Air or Next Day Air options.

Neither M&J Trimming nor our shipping carriers guarantee delivery times.

How can I track my order?

You can view the status of all of your orders by logging on your account by clicking here. Once you log in, you can view a list of all orders that were placed and the tracking number. Orders mailed via US Air Mail will not have a tracking number and we would not be able to provide one. If you do not receive your order within 14 days, please contact us.

Will my items be backordered?

Most items are in stock and ready to ship. On occasion, an item goes out of stock. Should this occur, you will be notified as soon as possible by either email or by phone, and you have the option to modify or cancel your order. Due to the nature of our items certain products will have a ship time between 2-6 weeks. You will not be charged for out-of-stock items until its ready to ship.

My package is damaged. What do I do?

We make every effort to prevent damage in transit to you. In the rare event that this may occur please keep the original shipping box and immediately contact our Customer Service department at 800-9MJTRIM We will make every effort to send you a replacement package in a timely manner. It is very important that you keep all original packaging and shipping boxes in case inspection is required.

Package lost in transit what do I do?

We make every effort to prevent damage in transit to you. In the rare event that this may occur please keep the original shipping box and immediately contact our Customer Service department at 800-9MJTRIM We will make every effort to send you a replacement package in a timely manner.

Do you offer free shipping?

Currently we offer free UPS Continental Ground Shipping on all orders over $75 before tax and shipping charges.

Returns & Exchanges

What is your return policy?

The following items can be returned or exchanged:

  • Merchandise sold by the piece (e.g. buttons, handles, tassels)
  • Full rolls/put-ups/ and unopened packages
  • Damaged goods
  • Incorrect items

The following items cannot be returned or exchanged:

  • Cut merchandise
  • Special ordered items
  • Opened packaging (ex. rhinestones, setters)
  • Books
  • Brooches
  • Flower Pins

Before returning, any products please call us at 800-9MJTRIM to get a return authorization.

Defective Items:
If an item is defective contact us we will replace the item with a new product from our inventory. Items cannot be replaced after 30 days from your invoice date.

Missing Items:
If an item appears to be missing from your package, please take the following steps before contacting Customer Service:

- Check package thoroughly as items can shift under packaging materials during transit.
- Please verify that the items are not on backorder.

Missing items noticed upon delivery need to be reported within 5 business days.

For information click here

How do I make a return?

Before returning, any products please call us at 800-9MJTRIM to get proper authorization.

Returns can be made within 30 days of our invoice date. We suggest that you use a traceable carrier that can provide proof of delivery. M&J Trimming is not responsible for items returned that are lost or damaged in transit. Original merchandise must be returned and received by M&J Trimming before refunds can be processed. When your return is received, we will issue a refund to your credit card for the value of the merchandise returned. We do not reimburse the original shipping and handling charge on your invoice unless the item was damaged or incorrect.

Ship All Returns To:
M&J Trimming
Attention: Web Returns Department
1008 Sixth Avenue
New York, NY 10018

Status of Return:
Once we receive your return, we credit the appropriate account within 7-14 days. You will receive an email notifying you that your return has been processed and the proper account is credited.

What is your Exchange Policy?

All exchanges must be made with 14 days of the invoice date. If you would like to exchange an item for a different size or color please call us at 800-9MJTRIM before returning any products.

Privacy & Security Policies

Privacy Policy

MJTrim.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting MJTrim.com, you are accepting the practices described in this Privacy Notice.

Personal Information About Customers
The information we learn from customers helps us personalize and continually improve your shopping experience at MJTrim.com. Here are the types of information we gather.

Information You Give Us
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

You provide most information when you search, buy, participate in questionnaire, or communicate with customer service. For example, you provide information when you search for a product; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire; select items for a Scrapbook. As a result of those actions, you might supply us with such information as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including address and phone number; and financial information.

Automatic Information
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses MJTrim.com.

Other examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) click stream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart and Scrapbook between visits.

The "help" portion of the toolbar on most browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. In addition, a number of companies offer utilities designed to help you visit Web sites anonymously.

Although we will not be able to provide you with a personalized experience at MJTrim.com if we cannot recognize you, we want you to be aware that these tools exist. Keep in mind that cookies allow you to take full advantage of some of MJTrim.com most useful features, we recommend that you leave them turned on.

E-mail Communications
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from MJTrim.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please notify us by using one of the options below under How to Access Your Information.

Information from Other Sources
For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Sharing of Personal Information Information about our customers is an important part of our business, and we are not in the business of selling it to others. Therefore, we do not share any of the personally identifiable information that we receive. We use it solely to better serve our clientele by bringing the most popular items where they are the easiest to locate and in connection with other promotional tools.

Demographic and profile data may be collected at our Web site. We may use this data to tailor the user's experience at our Web site showing them content that we think they might be interested in, and displaying the content according to their preferences and to otherwise optimize our Web site so that it is more beneficial to users like yourself and to us.

The demographic information may be shared with advertisers on an aggregate basis. Aggregate basis means that your information will be generalized with the data we collect from all our users. For example, we may share the average age or income level of our user’s with advertisers. We will not share personally identifiable information, such as contact information, unique identifiers, financial information and demographic information, with advertisers about any particular individual who uses our Web site.

How to Access Your Information you can access your personally identifiable information that we collect online and maintain by phoning (212-204-9595), mail (MJTrim.com, 1000 Avenue of the Americas, New York, NY 10018) or via e-mail (info@mjtrim.com). We use this procedure to safeguard your information. To protect your privacy and security, we will take all reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in personally identifiable information by sending us a request that credibly show the error.

Security of Personal Information
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Links to Other Sites This site contains links to other sites. We are not responsible for the privacy practices or the content of such Web sites.

Conditions of Use, Notices, and Revisions If you choose to visit MJTrim.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of New York. If you have any concern about privacy at MJTrim.com, please send us a thorough description to info@mjtrim.com, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

Security Policy

Security of Personal Information

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Wholesale & Production Orders

How do I place a large wholesale or industrial order?

If you are interested in placing a large wholesale, industrial or production order, please contact todd@mjtrim.com.

For smaller wholesale and customer orders, please contact info@mjtrim.com.

For more information, please view our Wholesale and Production information page.