Return Policy

Before returning, any products please call us at 800-9MJTRIM to get a return authorization.

Defective Items:
If an item is defective contact us we will replace the item with a new product from our inventory. Items cannot be replaced after 30 days from your invoice date.

Missing Items:
If an item appears to be missing from your package, please take the following steps before contacting Customer Service:

Check package thoroughly as items can shift under packaging materials during transit.
Please verify that the items are not on backorder.

Missing items noticed upon delivery need to be reported within 5 business days.

The following items CAN be returned or exchanged:

Merchandise sold by the piece (e.g. buttons, handles, tassels)
Full rolls/put-ups/ and unopened packages
Damaged goods
Incorrect items

The following items CANNOT be returned or exchanged:

Cut merchandise
Special ordered items
Opened packaging (ex. rhinestones, setters)
Books

Exchanges

All exchanges must be made with 14 days of the invoice date. If you would like to exchange an item for a different size or color please call us at 800-9MJTRIM before returning any products.

Making a Return

Before returning, any products please call us at 800-9MJTRIM to get proper authorization.

Returns can be made within 30 days of our invoice date. We suggest that you use a traceable carrier that can provide proof of delivery. M&J Trimming is not responsible for items returned that are lost or damaged in transit. Original merchandise must be returned and received by M&J Trimming before refunds can be processed. When your return is received, we will issue a refund to your credit card for the value of the merchandise returned. We do not reimburse the original shipping and handling charge on your invoice unless the item was damaged or incorrect.

Ship All Returns To:

M&J Trimming
Attention: Web Returns Department
48 West 38th Street
5th Floor
New York, NY 10018

Status of Return:
Once we receive your return, we credit the appropriate account within 7-14 days. You will receive an email notifying you that your return has been processed and the proper account is credited.